✨ Trusted by Thousands · Quality Guaranteed · Here for You

FAQs

Please read our FAQs page to find out more.

How long does delivery take?

We deliver quickly and reliably so you can enjoy your order as soon as possible 😊

Standard delivery: 3–5 business days across Lebanon

Same-day express delivery: Available within Beirut for orders placed before 12:00 PM

Our delivery team will contact you before delivery to confirm the details.

What are the shipping fees?

We keep shipping simple and transparent 😊

Standard shipping: $4 flat rate across Lebanon

Express shipping: $8 for same-day delivery within Beirut

Free shipping: Available on orders of $80 or more (automatically applied at checkout)

Where do your products come from? Are they safe?

Our products are sourced from trusted manufacturers and meet European quality and safety standards.

All items are carefully inspected, durable, and made from safe, BPA-free materials where applicable.

Orders are processed and shipped from our warehouse in Beirut to ensure fast delivery.

What is your return and exchange policy?

We want you to shop with confidence 🤍

• Returns are accepted only if the product is in the same condition as received, with original packaging.

• Exchanges are accepted for defective products, and in some cases depending on the situation.

Please contact us as soon as possible if there is any issue with your order.

What if my item arrives damaged or incorrect?

We’ve got you covered 🤍

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery and send photos of the item and packaging.

We will take full responsibility and ensure the issue is resolved quickly and smoothly, so you can shop with confidence.

Didn’t find your answer?

Don't hestitate to contact us