Privacy Policy

Last updated: June 25, 2026

This Privacy Policy explains how European Household (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website, create an account, contact us, subscribe to marketing communications, or purchase products from us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. About European Household

European Household is an online retail business based in:

Dohet Al Hoss, Beirut, Lebanon

Contact details:

• Email: hello@europeanhousehold.com

• Phone and WhatsApp: +961 76 555 115

We currently sell and deliver products within Lebanon.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information you provide directly

We may collect:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Order details

• Customer account information

• Products saved to favorites or a wishlist

• Products viewed, added to cart, or purchased

• Product reviews and other content you submit

• Messages sent through email, messaging services, customer support, or contact forms

• Back-in-stock notification requests

• Marketing preferences

Payment information

We currently accept:

• Cash on Delivery

• Electronic wallet transfers

For electronic wallet payments, customers may send us a payment screenshot, confirmation, or transaction reference through a messaging service.

We use this information to verify payment, process the order, maintain transaction records, provide customer support, and resolve payment-related questions or disputes.

Please do not send passwords, PIN codes, or unnecessary financial information.

Information collected automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Products viewed

• Links clicked

• Cart and checkout activity

• Approximate location

• Referral source

• Date and time of visits

• Interaction with advertisements, emails, and website features

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

3. How We Use Your Personal Information

We may use your information to:

Process and deliver orders

We use your contact, address, order, and payment-confirmation information to:

• Confirm orders

• Verify electronic payments

• Arrange delivery

• Provide order updates

• Handle returns, exchanges, or order questions

• Prevent delivery errors

Manage customer accounts and features

We use your information to:

• Create and manage customer accounts

• Display order history

• Save favorite or wishlist products

• Personalize product recommendations

• Remember shopping preferences

• Provide customer account and shopping features

Provide customer support

We may use your information to respond to questions through:

• Email

• Telephone

• Messaging services

• Website contact features

• Customer account services

Send back-in-stock notifications

If you request a back-in-stock alert, we may use your contact information to notify you when the product becomes available again.

Collect and display reviews

If you submit a product review, your review, display name, rating, photographs, or other submitted content may be displayed publicly on our website.

Please do not include private or sensitive information in a public review.

Marketing and advertising

With your consent where required, we may use your information to:

• Send promotional emails

• Send promotional messages through messaging services

• Announce new products, offers, and restocks

• Show relevant advertisements online

• Measure advertising performance

• Personalize marketing based on browsing or purchase activity

You may unsubscribe from promotional emails using the unsubscribe link included in each email.

You may ask us to stop promotional messaging at any time by replying to the message or contacting us.

We may still send non-promotional communications related to orders, payments, deliveries, accounts, or customer support.

Analytics and store improvement

We may use analytics information to:

• Understand how visitors use our website

• Improve website design and performance

• Identify popular products and collections

• Improve customer experience

• Detect technical problems

• Measure marketing and advertising results

4. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

• Keep the website functioning

• Remember cart contents and account sessions

• Save preferences

• Measure website traffic

• Analyze customer behavior

• Personalize content

• Display and measure advertisements

• Detect fraud or security threats

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalization, and advertising.

You may be able to control or delete cookies through your browser settings. Blocking certain cookies may affect website features, account access, favorites, checkout, or other functionality.

5. How We Share Personal Information

We share personal information only when reasonably necessary to operate our business, complete orders, provide services, improve our website, or comply with legal obligations.

Ecommerce and website service providers

We may share customer, order, account, checkout, device, and website information with service providers that operate and support our online store.

Delivery partners

We may share necessary delivery information with our delivery partners, including:

• Customer name

• Phone number

• Delivery address

• Order value

• Cash-on-delivery amount

• Delivery instructions

• Other information needed to complete delivery

Payment and messaging services

For electronic wallet payments, payment confirmations may be communicated through messaging and payment services.

These services process information according to their own privacy practices.

Marketing and communication providers

We may share limited contact, browsing, order, and interaction information with providers that help us:

• Send marketing emails

• Send promotional messages

• Manage customer accounts

• Provide favorites or wishlist features

• Send back-in-stock alerts

• Personalize recommendations

• Measure customer engagement

Analytics and advertising providers

We may share limited device, browsing, purchase, and interaction information with analytics and advertising providers.

This information may be used to:

• Measure website performance

• Understand customer behavior

• Measure advertising results

• Create advertising audiences

• Show more relevant advertisements

Reviews and store-functionality providers

We may share limited customer, product, cart, device, or order information with service providers that support:

• Product reviews

• Promotional offers

• Bundles

• Upsells

• Free-gift offers

• Wishlist and favorites

• Back-in-stock alerts

• Other store features

Legal and professional purposes

We may disclose information:

• To comply with applicable laws or legal requests

• To prevent fraud, abuse, or security threats

• To protect our customers, business, or legal rights

• To accountants, advisers, or service providers where reasonably necessary

• In connection with a sale, merger, restructuring, or transfer of the business

We do not sell personal information for money.

6. Public Content and Product Reviews

Reviews, ratings, photographs, and other content submitted to public sections of our website may be visible to other visitors.

Once content is published publicly, other people may copy, share, or use it outside our control.

You may contact us to request the removal or correction of content you submitted, subject to applicable requirements.

7. Data Retention

We keep personal information only for as long as reasonably necessary to:

• Process and deliver orders

• Maintain transaction and accounting records

• Provide customer accounts and services

• Handle support requests

• Manage marketing preferences

• Prevent fraud

• Resolve disputes

• Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Payment screenshots and transaction confirmations may be retained where needed for payment verification, accounting, customer support, fraud prevention, or dispute resolution.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information.

However, no website, messaging platform, payment method, or internet transmission can be guaranteed to be completely secure.

Customers are responsible for protecting their account login details and should not share passwords or verification codes with others.

If you believe your account or personal information has been compromised, contact us immediately.

9. International Data Processing

Although European Household operates in Lebanon, some service providers may process or store information in other countries.

Data protection laws in those countries may differ from the laws in Lebanon.

10. Children’s Privacy

Our website is intended for adults making purchases.

We do not knowingly collect personal information directly from children without appropriate involvement from a parent or guardian.

If you believe a child has provided us with personal information, contact us so we can review and, where appropriate, delete it.

11. Your Privacy Rights

Depending on applicable law, you may have the right to request:

• Access to personal information we hold about you

• Correction of inaccurate information

• Deletion of certain information

• Withdrawal of marketing consent

• Restriction or objection to certain processing

• A copy of certain information

• Information about how your data is used or shared

To protect customer privacy, we may need to verify your identity before completing a request.

We may retain information where necessary for legal, accounting, fraud-prevention, order, or dispute-resolution purposes.

12. Marketing Preferences

You can:

• Unsubscribe from promotional emails using the unsubscribe link

• Ask us to stop promotional messages

• Update certain account or communication preferences

• Contact us directly for assistance

Opting out of marketing will not prevent us from sending necessary messages about orders, deliveries, payments, accounts, or customer support.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media pages, payment services, or applications.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.

You should review their privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to payment or delivery methods

• Changes to marketing or tracking practices

• Changes to service providers

• Legal or regulatory requirements

The updated policy will be posted on our website with a revised “Last updated” date.

15. Contact Us

For privacy questions, requests, or complaints, contact:

European Household
Dohet Al Hoss, Beirut, Lebanon
Email: hello@europeanhousehold.com
Phone and WhatsApp: +961 76 555 115