Exchange Policy
European Household's Commitment to Customer Satisfaction: Exchange Policy
At European Household, we pride ourselves on providing exceptional products and services. We understand that sometimes your purchase might not be exactly what you envisioned. To ensure your satisfaction, we have established a clear and customer-centric exchange policy.
Exchange Policy During Sales Events: Please be aware that during our exclusive sales events, all purchases are considered final. We encourage our customers to review the detailed product descriptions on our website carefully before making a purchase, as we are unable to offer exchanges or refunds for items bought during these promotional periods.
Standard Exchange Policy: Outside of sales events, European Household offers a flexible exchange policy:
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Time Frame for Exchange: If you wish to exchange an item, we kindly ask that you initiate the process within 3 days of receiving your product. This prompt action will facilitate a smooth and efficient exchange process.(Exchanges are only accepted for damaged goods)
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Product Condition: For an item to be eligible for an exchange, it must be returned in its original packaging and condition. This requirement is crucial in maintaining the high standards of quality and excellence that European Household is known for.
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Exchange Process: To begin the exchange, please return the product to us. Upon receiving and inspecting the item, and confirming that it meets our return criteria, we will proceed with the exchange process.
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Shipping Costs: We kindly inform our customers that shipping costs for exchanges are to be borne by the customer, except in cases of defective products.
Defective Products: At European Household, we are committed to quality. In the unlikely event that you receive a defective product, we will exchange the item and cover the shipping costs. We strive to ensure that every product we offer meets our stringent quality standards.
Contact Us: For any questions or assistance with your exchange, our customer service team is readily available to assist you. We are dedicated to providing you with a seamless and positive experience.
Thank you for choosing European Household. Your trust in our brand is greatly valued, and we are committed to continuing to serve you with excellence and care.