Exchange Policy

At European House Hold, we are committed to quality and perfect service, ensuring a smooth shopping experience for all our customers. If you need an exchange, here’s what you need to know:

1. Exchange Eligibility

• Exchanges are accepted only for defective items or if the size doesn’t fit.

• Items must be unused, in original packaging, with proof of purchase.

• Requests must be made within 3 days of receiving your order.

2. How to Request an Exchange

1. Contact Us: Email hello@europeanhousehold.com or WhatsApp +96176 555115 within 3 days.

2. Approval: Our team will review your request and guide you on the next steps.

3. Return & Replacement: Once we receive and inspect the item, we will send a replacement.

3. Exceptional Exchanges

In special cases, we may approve an exchange at our discretion, even if the item is not defective. These will be handled individually.

4. Non-Exchangeable Items

We do not accept exchanges for:

• Personalized or custom-made items

• Hygiene-related products (e.g., razors, undergarments)

• Final sale or discounted items

• Items damaged due to misuse

5. Shipping Costs & Processing Time

• For defective items: We cover all shipping costs for exchanges to ensure a hassle-free experience.

• For size-related exchanges: Customers may need to cover return shipping fees. We recommend checking product details carefully before purchasing to minimize sizing issues.

• Fast & Reliable Service: We aim to process exchanges quickly, and depending on your location, shipping times may vary. Our team is dedicated to ensuring a smooth exchange process.

For any questions, reach out to us at hello@europeanhousehold.com or WhatsApp +96176 555115. We’re happy to assist!