FAQ's
General Information
Below are some common questions about shipping, returns, and exchanges
What categories of products do you offer?
At European Household, we provide a vast array of household items, including electronics, home appliances, toys, and home decor.
Are your products sourced from Europe?
Yes, we specialize in authentic European brands, bringing the essence of European craftsmanship directly to your home.
Do you offer eco-friendly or sustainable products?
We are committed to sustainability and offer a selection of eco-friendly products. Look for the ‘Eco-Friendly’ label on our product pages.
Seamless Shipping and Delivery
What are your shipping options and costs?
We offer delivery services across Lebanon with a flat shipping rate of $4 per order. Enjoy free shipping on orders over $80.
How long does delivery take?
Standard delivery time is 3-5 business days after order processing.
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking number via email to monitor your delivery status.
Hassle-Free Returns and Exchanges
What is your return policy?
Our return policy is clear—we accept returns only for defective products and, in some cases, as an exception. For assistance, contact our customer support.
How do I process an exchange?
Contact our customer service team with your order details, and we’ll guide you through the exchange process.
Are there items that cannot be returned or exchanged?
Yes, certain items like perishable goods and personal care products are non-returnable for hygiene reasons.
Convenient Payment Methods
What payment methods do you accept?
We primarily accept Cash on Delivery (COD) for your convenience.
Is online payment available?
Currently, we do not offer online payment options.
Are there any additional fees for COD?
No, there are no extra charges for Cash on Delivery.
We’re Here to Assist You
How can I reach customer support?
You can contact us via the ‘Contact Us’ page on our website or email us directly at hello@europeanhousehold.com
What are your customer service hours?
Our team is available Monday to Saturday, from 10:00 AM to 10:00 pm
Where is your physical store located?
We are based in Beirut, Lebanon, at Al Hadath Jamouse Street, Beirut 0001.