FAQ's
General Information
Below are some common questions about shipping, returns, and exchanges
What categories of products do you offer?
We offer a wide selection of products, including kitchen & dining items, kids toys, DIY miniatures, pet beds, baby high chairs, gadgets, stationery, wall clocks, and home décor.
Are your products sourced from Europe?
Our products are sourced from trusted manufacturers and meet European quality and safety standards.
All items are carefully inspected to ensure durability, safety, and quality.
Do you offer eco-friendly or sustainable products?
We carefully select products that are safe, durable, and made from quality materials.
Many of our items are BPA-free and designed for long-term use where applicable.
Seamless Shipping and Delivery
What are your shipping options and costs?
We offer simple and transparent shipping options 😊
• Standard shipping: $4 flat rate across Lebanon
• Express shipping: $8 for same-day delivery within Beirut (orders placed before 12:00 PM)
• Free shipping: Available on orders of $80 or more (automatically applied at checkout)
How long does delivery take?
We deliver quickly and reliably so you can enjoy your order as soon as possible 😊
• Standard delivery: 3–5 business days across Lebanon
• Same-day express delivery: Available within Beirut for orders placed before 12:00 PM
Our delivery team will contact you before delivery to confirm the details.
Can I track my order?
Since delivery is fast, our team and drivers coordinate directly with you before delivery 😊
If you’d like an update at any time, you can simply contact us via WhatsApp or email, and we’ll be happy to assist.
Hassle-Free Returns and Exchanges
What is your return policy?
Our return policy is clear—we accept returns only for defective products and, in some cases, as an exception. For assistance, contact our customer support.
How do I process an exchange?
Contact our customer service team with your order details, and we’ll guide you through the exchange process.
Are there items that cannot be returned or exchanged?
Yes, certain items like perishable goods and personal care products are non-returnable for hygiene reasons.
Convenient Payment Methods
What payment methods do you accept?
We accept the following payment methods 😊
• Cash on Delivery (COD)
• WHISH to WHISH on 76-555115
Is online payment available?
We currently do not offer card or online checkout payments.
You can pay safely using Cash on Delivery or WHISH to WHISH.
Are there any additional fees for COD?
No 😊 There are no additional fees for Cash on Delivery.
You only pay the product price + shipping cost shown at checkout.
We’re Here to Assist You
How can I reach customer support?
We’re always happy to help 😊
You can contact our customer support team via:
• Email: hello@europeanhousehold.com
• WhatsApp: +961 76 555 115
We’ll get back to you as soon as possible.
What are your customer service hours?
Our customer support team is available Monday to Saturday during business hours.
Feel free to contact us anytime, and we’ll respond as quickly as possible.
Where is your physical store located?
Our showroom is located on Jamous Street – Al Hadath, near Hashem Station.
Our warehouse is located in Dohet Al Hoss – Salam 3 Building, Beirut.